Terms of Service

1. The service

Faresay is a practice-management software platform (SaaS) that an independent, UK-registered mental-health professional subscribes to in order to run their own private practice — managing clients, scheduling appointments, holding secure video sessions, taking card payments, sending reminders and keeping practice records.

Faresay is software, not a care provider. We do not provide clinical, therapy or healthcare services, and we are not an intermediary between you and your clients. The clinical relationship, the client relationship and the clinical record are between you and your client — Faresay is not a party to either, and does not hold the clinical record. Your clients are your clients, not Faresay's.

2. A B2B subscription agreement

These terms are a business-to-business (B2B) software-as-a-service agreement between Faresay and you, the professional or practice that subscribes to the service (the "Customer"). You confirm you are subscribing in the course of a business (as a sole trader, partnership or company) and not as a consumer.

The service is operated by Faresay Ltd, a company registered in England & Wales (company number 17302034), with its registered office at 167–169 Great Portland Street, London W1W 5PF. By creating an account, subscribing or using the service, you agree to be bound by the full subscription terms.

3. Not a crisis service

The service is practice-management software for scheduled, non-urgent care delivered by you. It is not an emergency or crisis service, and Faresay does not monitor client communications or bookings for emergencies. If you or your client is in immediate danger, call 999. For urgent mental health support, contact Samaritans on 116 123 (free, 24/7), text SHOUT to 85258, or call NHS 111 and select option 2. Crisis handling, risk management and safeguarding rest with you as the clinician.

4. Eligibility

To subscribe and use the service to deliver care, you must be a mental-health professional appropriately registered and entitled to practise in the UK — a current member of an appropriate professional body or PSA-accredited register (for example BACP, UKCP, NCPS or BPS), or, where your profession is statutorily regulated, holding the relevant statutory registration. You must maintain that registration in good standing and hold your own professional indemnity insurance.

5. Subscription and fees

The service is offered on monthly subscription plans, billed monthly in advance via our payment provider, Stripe. Where you use the service to take card payments from your clients, Faresay charges no commissionon those payments — the only per-payment cost is the underlying payment processor's (Stripe's) own processing fee, none of which Faresay receives.

Faresay takes no marketplace fee, referral fee, or any share, split or cut of your professional or clinical fee. You set your own fees, own your clients, and receive your fees less only the processor fees. Current plans and prices are shown on the pricing page and in-product before you subscribe.

6. Your responsibilities

As the professional running your own practice, you (and not Faresay) are responsible for:

• The client relationship and the clinical record, which you own, maintain, retain and secure
• All assessment, diagnosis, treatment, professional judgement, and the suitability and safety of care
• Your duties as data controllerof your clients' data — lawful basis, an Article 9 condition, client consent, privacy information and data-subject rights
• Crisis handling, risk assessment, safeguarding and signposting clients to appropriate UK services
• Holding professional indemnity insurance and complying with your professional body's standards

7. Data protection

In respect of your clients' personal data (including special-category health data), you are the controller and Faresay is the processor, acting only on your documented instructions under the Data Processing Agreement (which forms part of these terms). In respect of your account, billing and product-usage data, Faresay acts as an independent controller, as described in our Privacy Policy. Both parties comply with the UK GDPR and the Data Protection Act 2018.

8. Term, cancellation and your data

Paid plans renew automatically each month until cancelled. You may cancel at any time through your account; cancellation takes effect at the end of the then-current paid month. On termination you may export and keep your data, after which we delete or return it in accordance with the DPA. You remain responsible, as controller, for retaining the clinical record for the period your professional standards require.

8a. Session refunds and cancellations

Where a therapy session is paid for through Faresay, the client receives a full refund when the session is cancelled more than 24 hours before its scheduled start, and alwayswhen the therapist cancels or does not attend — however the session was funded (card, personal credit, or an employer's credit pool). Cancellations within 24 hours of the start are not refunded as standard; the therapist may refund at their discretion. This policy is shown at the point of booking. Refunds to cards are returned via our payment processor, Stripe, to the original payment method.

9. Warranties and disclaimers

To the fullest extent permitted by law, the service is provided "as is" and "as available". Because Faresay does not provide care, we make no warranty as to the suitability, safety, quality or outcome of any care you deliver using the service. Nothing in these terms excludes any liability that cannot lawfully be excluded, and the service will be supplied with reasonable care and skill.

10. Limitation of liability

Nothing limits liability that cannot lawfully be limited (including for death or personal injury caused by negligence, or for fraud). Subject to that, Faresay's total aggregate liability in any 12-month period is limited to the total subscription fees you paid to Faresay in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential losses, nor for the care you provide, your clinical decisions, or your discharge of your duties as data controller — all of which are your sole responsibility.

11. Governing law

These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

12. Contact

legal@faresay.com